Shipping and Return Policy

Shipping Information - Spedition Information

SHIPPING: Orders are shipped by standard ground service (UPS for most packages or USPS for small packages) unless you request another method. (An additional charge may apply for UPS Air or Priority Mail delivery.) If you receive your mail at a PO Box, please give us your physical address for UPS delivery. Special RUSH delivery to all U.S. addresses is available by UPS 3 Day Select, 2nd Day, or Next Day Air for an additional charge. Please call for information.

SHIPPING CHARGES are added for each shipping address and are based upon the order total.

SHIPPING CHARGES - UPS Ground - U.S. except AK, HI, APO/FPO* (added for each shipping address):

Order Total Shipping Charge under $20.00 $7.95 $20.01 - 40.00 $9.95 $40.01 - 75.00 $13.95 $75.01 - 125.00 $15.95 $125.01 - 200.00 $17.95 $200.01 and over 10% of merchandise total

*Additional charges may apply if you request shipping through the Post Office, and for orders to Alaska, Hawaii, APO/FPO, or US Territories.  These orders will ship by U.S. Mail (Priority Mail or Parcel Post).  Use the Standard Shipping Chart, but note that additional charges may be added, based on package weight and shipping method. We will contact you with the options. International orders will be shipped by mail with actual shipping and handling charges added. We will contact you with the options.  The recipient is responsible for any customs charges. We must collect sales tax on orders delivered to Kansas addresses.  8.8% sales tax will be added to the order total (includes shipping).

OUR RETURN POLICY: We want you to be completely satisfied with your purchase from Hemslöjd. When you receive your order, if you find something is not as it should be, we will make it right. An exchange, replacement, refund or credit will be promptly issued. Please contact us as soon as possible after receiving your order.

HOW TO RETURN SOMETHING TO US
1. Follow the instructions on the Return Form included in your order. If it is missing or you need another copy, please click here. Personalized items are non-returnable, unless Hemslöjd made an error.

2. Ship your return to us by UPS or US Mail using the pre-addressed return label from the Return Form. Be sure to insure the package.

We’ll promptly send you an exchange or refund. For refunds, your credit card will be credited for the amount of the returned merchandise. Shipping charges are not refundable unless the error was Hemslojd's.

If you have any questions, please call us at 1-800-779-3344 or, outside the U.S., please call 1-785-227-2983. Email to: swedes@hemslojd.com.