How do I use the Hemslojd, Inc online ordering system?
Buying online is very easy at the Hemslöjd. Just follow these step-by-step instructions to learn how to shop at our site.
Step #1: Find a product you wish to view by browsing through Hemslöjd's online categories. Use the links on the left-hand side of each shopping cart page to navigate through the site and review our list of online products with descriptions. If you are a current Hemslojd catalog shopper and know the item numbers of the products you are interested in, you may use the "Quick Order" option by clicking on "Store Front" above. Simply enter the product code you are interested in and then click the "add one" button to place the item in your shopping basket.
Step #2: If there is an item you wish to purchase, add it to your shopping cart by clicking on the "Buy One Now" or "Add to Basket" button.
Step #3: Once you are finished shopping, click on Checkout button found in the upper right-hand corner of your browser's screen.
Step #5: Review your order by reviewing the products listed in your basket.
Step #6: Select credit card type and enter appropriate credit card information. Click on the Submit button. Print the final page for your records. Your secure order information is sent to Hemslöjd. Should you have any questions, simply contact us by telephone or email and we will be glad to assist you. Thank you for shopping online with Hemslöjd!
Do you have other ordering options?
We also accept orders by phone, fax and mail.
What methods of payment does Hemslojd, Inc accept?
We accept Visa, MasterCard, Discover or American Express along with PayPal. All prices are in U.S. dollars.
How do I place a telephone order?
Call 1-800-779-3344 TOLL FREE
From outside the U.S., please call 1-785-227-2983
Catalog Department Open Year-Round,
9:00 a.m. - 5:00 p.m. (Central Time) Monday-Friday
Closed Saturdays, Sundays, and major holidays.
How do I place a FAX order?
Please FAX us your order at 1-785-227-4234 anytime. 24 hours - 7 days a week
Do you have a retail store?
Yes, we have a retail gift shop located at:
201 N. Main Street
Lindsborg, KS 67456
8:00 a.m. - 5:30 p.m. (Open until 7pm in the summer!) Monday-Saturday
12:00 p.m. - 5:00 p.m. Sundays
Closed major holidays.
Do you accept Mail Orders?
Mail a letter that includes all the necessary information, with payment to:
PO Box 152
Lindsborg, KS 67456-0152
What is your order email?
Email us at email@example.com with any questions regarding your order.
Can I place a gift order?
We can ship gifts directly to your friends or family. If you'd like a personal gift message included with the shipment, please note that in the "Comments" area when you order.
Do you charge sales tax on orders?
We are required to collect sales tax on orders delivered to Kansas addresses. Sales tax for orders shipped to Kansas addresses is automatically calculated into the order total when ordering. Shipping & handling charges are taxable in Kansas.
How do you I contact Customer Service?
To make returns or exchanges, or if there is a problem with your order, refer to the instructions included in the package, or call 1-800-779-3344. Outside the U.S., please call 1-785-227-2983. All packages delivered by UPS are insured against loss or damage in shipment. Report any damages to Hemslöjd at once. Save the carton and packaging for UPS inspection until the claim is settled.
PRICES are subject to change due to fluctuations in the values of the US dollar and Swedish krona. If there is a price increase on an item you order, we will notify you before filling the order.
SECURITY INFORMATION: We offer online secure shopping for your safety. Your credit card information is privately protected by state-of-the-art encryption software. Rest assured it is the standard method to process a secure credit card order over the Internet.
Why can't I see any product images in your store?
We have tested our web site on the majority of the major browsers, including older versions of the most popular browsers for compatibility. We are confident that our web site content is displayed properly across multiple platforms, although there may be slight variations in display from one browser or operating system to another. Keep in-mind that the inability to see product images or photographs online can be related to several different issues on the users computer. Individual browser settings, third-party add-ons, security software or certain settings on your computer itself are possible causes.
The following may assist you with browsing issues, such as the inability to view pictures online:
Make sure your browser software is up-to-date.
Check your browser settings to verify that the show pictures option is enabled.
Consider clearing temporary Internet files via Internet Options in your browser.
If you have the Toggle Images.exe Web accessory installed, click the Toggle Images.exe link on the Links toolbar to turn on images.
Verify that Show Pictures has not been turned off in Internet Explorer: On the Tools menu, click Internet Options. Click the Advanced tab, and then verify that the Show Pictures check box is selected under Multimedia.
Make sure scripting, ActiveX controls, cookies, and Java applets are enabled.
If you are using third-party add-ons or Internet security software, firewalls, or cookie blocking programs, double-check the settings.
Try using a different browser - the most popular include Internet Explorer, Firefox, Chrome or Safari.