FAQs

Shippping & Returns FAQs

We accept cash, credit and debit.

We invite you to visit us in person when you are in central Kansas!
201 N. Main Street
Lindsborg, KS 67456

Store Hours:
Monday-Saturday, 8:30 a.m. - 5:30 p.m. 
Open until 7 p.m. Memorial Day through Labor Day
Sundays, 12:00 p.m. - 4:00 p.m.
Closed New Year’s Day, Thanksgiving Day and Christmas Day.

In addition to our website, we also accept orders by phone at 785-227-2983. Our Customer Service Department is open Monday-Friday, 9 am to 5 pm Central Time.

Yes! We can ship gifts directly to your friends or family. On the shipping screen, please type the name and address of the recipient. 
*Hemslöjd, Inc. is not responsible for charges required to reship a package due to address error by the customer. Please verify the address you are shipping to prior to finalizing your order.

We are required to collect sales tax on orders delivered to Kansas addresses. Sales tax for orders shipped to Kansas addresses is automatically calculated into the order total. Check your state tax laws regarding “Use Tax.”

Customer Service is available Monday-Friday, 9 am to 5 pm Central Time.

Phone: 785-227-2983 (calls only)

Email: swedes@hemslojd.com

To make a return or exchange, please refer to the instructions included with your order, or call 785-227-2983. 
Food products cannot be returned.

All packages delivered by UPS and USPS are insured against loss or damage in shipment. Report any damages to Hemslöjd at once. Save the carton and packaging for UPS or USPS inspection until the claim is settled.

If an item is listed on your invoice but is missing from your order, contact Customer Service at (785-227-2983) or swedes@hemslojd.com. Customer service representatives will address the error immediately. 

Prices listed on our website are current. Prices listed in our printed catalog are subject to change due to fluctuations in the values of the U.S. dollar and Swedish krona, as well as vendor price changes. 
Printing errors happen from time to time. Please refer to the website for correct and current price information.

Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy or contact our customer service team for more information.

Once your order has been shipped, you will receive a tracking number via email or SMS, depending on the contact information provided at checkout. You can use this tracking number to monitor the status of your delivery.

We offer online secure shopping for your safety. Your credit card information is privately protected by state-of-the-art encryption software.

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