FAQs
Products FAQs
Puff Beauty Haven stands out for its curated selection of skincare and makeup products that prioritize quality, efficacy, and a touch of elegance. Each product is handpicked to create a beauty haven for our customers.
Explore our detailed product descriptions, which include information on skin types each product is suitable for. Additionally, our skincare specialists are available to provide personalized recommendations.
At this time, we don't provide samples, but we offer a Puff Essentials Discovery Kit, perfect for those wanting to explore a selection of our curated products.
Certainly! Contact our beauty consultants for personalized assistance in choosing makeup shades that complement your skin tone and preferences.
Yes, all of our products are cruelty-free. We do not test on animals, and we ensure that our suppliers adhere to the same ethical standards.
Shippping & Returns FAQs
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and in some locations, cash on delivery.
We invite you to visit us in person when you are in central Kansas!
201 N. Main Street
Lindsborg, KS 67456
Store Hours:
Monday-Saturday, 8:30 a.m. - 5:30 p.m.
Open until 7 p.m. Memorial Day through Labor Day
Sundays, 12:00 p.m. - 4:00 p.m.
Closed New Year’s Day, Thanksgiving Day and Christmas Day.
In addition to our website, we also accept orders by phone at 785-227-2983. Our Customer Service Department is open Monday-Friday, 9 am to 5 pm Central Time.
Yes! We can ship gifts directly to your friends or family. On the shipping screen, please type the name and address of the recipient.
*Hemslöjd, Inc. is not responsible for charges required to reship a package due to address error by the customer. Please verify the address you are shipping to prior to finalizing your order.
We are required to collect sales tax on orders delivered to Kansas addresses. Sales tax for orders shipped to Kansas addresses is automatically calculated into the order total. Check your state tax laws regarding “Use Tax.”
Customer Service is available Monday-Friday, 9 am to 5 pm Central Time.
Phone: 785-227-2983 (calls only)
Email: swedes@hemslojd.com
To make a return or exchange, please refer to the instructions included with your order, or call 785-227-2983.
All packages delivered by UPS and USPS are insured against loss or damage in shipment. Report any damages to Hemslöjd at once. Save the carton and packaging for UPS or USPS inspection until the claim is settled.
If an item is listed on your invoice but is missing from your order, contact Customer Service at (785-227-2983) or swedes@hemslojd.com. Customer service representatives will address the error immediately.
Prices listed on our website are current. Prices listed in our printed catalog are subject to change due to fluctuations in the values of the U.S. dollar and Swedish krona, as well as vendor price changes.
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy or contact our customer service team for more information.
Once your order has been shipped, you will receive a tracking number via email or SMS, depending on the contact information provided at checkout. You can use this tracking number to monitor the status of your delivery.
We offer online secure shopping for your safety. Your credit card information is privately protected by state-of-the-art encryption software.
Can't find the answers you need?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.