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Home: Helpful Information: Customer Service
| | | Customer Service Information: - Kundtjänst: | | | | OTHER ORDERING OPTIONS: | | | | OTHER METHODS: We also accept orders by phone, fax and mail. | | | | PAYMENT ACCEPTED: We accept Visa, MasterCard, Discover or American Express. All prices are in U.S. dollars. | | | TELEPHONE ORDERS:
Call 1-800-779-3344 TOLL FREE
From outside the U.S., please
call 1-785-227-2983
Open Year-Round,
9:00 a.m. - 5:00 p.m. (Central Time) Monday-Friday
Closed Saturdays, Sundays, and major holidays. | | | FAX ORDERS:
1-785-227-4234 anytime.
24 hours - 7 days a week | | |
| MAIL ORDERS: Mail a letter that includes all the necessary information, with payment to: | | | Hemslöjd Catalog
PO Box 152
Lindsborg, KS 67456-0152
E-Mail: orders@hemslojd.com | | | | GIFT ORDERS: We can ship gifts directly to your friends or family. For no extra charge we will include a special gift card with any message you request. | | | | SALES TAX: We are required to collect sales tax on orders
delivered to Kansas addresses. Sales tax for orders shipped to Kansas
addresses is automatically calculated into the order total when ordering.
Shipping & handling charges are taxable in Kansas. | | | | CUSTOMER SERVICE:
To make returns or exchanges, or if there is a problem with your order, refer to the instructions included in the package, or call
1-800-779-3344. Outside the U.S., please call 1-785-227-2983. All packages delivered by UPS are insured against loss or damage in shipment. Report any damages to Hemslöjd at once. Save the carton and packaging for UPS inspection until the claim is settled. | | | OUR RETURN POLICY:
We want you to be completely satisfied with your purchase from Hemslöjd. When you receive your order, if you find something is not as it should be, we will make it right. An exchange, replacement, refund or credit will be promptly issued. Please contact us as soon as possible after receiving your order.
HOW TO RETURN SOMETHING TO US
1. Follow the instructions on the Return Form included in your order. If it is missing or you need another copy, please click here. Personalized items are non-returnable, unless Hemslöjd made an error.
2. Ship your return to us by UPS or US Mail using the pre-addressed return label from the Return Form. Be sure to insure the package.
We’ll promptly send you an exchange or refund. For refunds, your credit card will be credited for the amount of the returned merchandise. Shipping charges are not refundable unless the error was Hemslojd's.
If you have any questions, please call us at 1-800-779-3344 or, outside the U.S., please call 1-785-227-2983.
Email to: swedes@hemslojd.com.
Thank you. | | |
| PRICES are subject to change due to fluctuations in the values of the US dollar and Swedish krona. If there is a price increase on an item you order, we will notify you before filling the order. |
| | | SECURITY INFORMATION: We offer online secure shopping for your safety. Your credit card information is privately protected by state-of-the-art encryption software. Rest assured it is the standard method to process a secure credit card order over the Internet. | | | | THANK YOU! TACK SÅ MYCKET! | | |
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